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Privacy Policy

Privacy Policy

This Privacy Policy explains how Linguist Link handles personal data in connection with its website, course enquiries, small-group language courses, tutoring services, and related online or classroom activities.

Terms of Service Contact
Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel
Data category

Data We Collect

We may process identification and contact details, course inquiry information, level screening responses, enrolment and timetable details, payment-related records, attendance and progress information, and technical data generated when the website or online lessons are used. Where needed for small-group courses, we may also process learning preferences and practical scheduling information.

The information collected depends on the inquiry, enrolment, and lesson format used.
Collection source

Sources of Data

We receive data from forms, messages, booking requests, phone or email enquiries, online consultations, and course participation. We also collect limited technical information automatically from devices and browsers when the site is accessed, and we may create internal records from screening, matching, and progress review activities.

Most information comes directly from the learner or from routine service use.
Cookie type

Types of Cookies

We may use essential cookies for core site functions, preference cookies to remember settings, and analytics cookies to understand general usage patterns. If online booking or consultation tools rely on cookies, those tools may also place session cookies needed to complete the request.

Cookie use is kept to standard operational and analytical purposes.
User control

Cookie Controls

We use cookies and similar tools to support site operation, remember basic preferences, and understand how the site is used. You can manage cookies through your browser controls, and some features may not function properly if certain cookies are disabled.

Browser settings can usually limit or remove non-essential cookies.
Why we process data

How We Use Data

We use personal data to respond to enquiries, assess starting level, match learners to suitable groups and timetables, confirm course terms, manage enrolment, deliver scheduled lessons and guided practice, prepare progress summaries, process payments, maintain records, support website functions, and meet legal or accounting obligations.

Note
Processing is limited to operational, administrative, and compliance needs.
Third-party sharing

Service Providers

We may share personal data with payment processors, hosting and technical support providers, communication tools, and other operational partners that help us run the website and deliver courses. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.

Note
Service providers receive only the information needed to perform their tasks.
Sharing legal basis

Legal Disclosures

We may disclose personal data when required to comply with law, a court order, or a lawful request from a public authority. We may also share information where disclosure is necessary to protect our rights, users, or the security of our services.

Note
Legal disclosure is limited to what is necessary in the circumstances.
User Rights

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion where appropriate, and restriction or objection in limited circumstances. Some requests may be declined if we must keep the data for legal, contractual, or operational reasons.

Available rights depend on the nature of the data and the applicable legal basis.
Requests

How to Make a Request

To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or activity concerned. We may ask for reasonable verification information before responding, and we will handle the request within the period required by applicable law.

We may need information to verify identity before acting on a request.
Data Retention

Data Retention

We retain personal data for the period needed to manage enquiries, enrolment, course delivery, accounting, dispute handling, and legal obligations. When data is no longer required, we delete it or anonymise it in accordance with our internal retention practices and applicable law.

Records are kept only for as long as needed for the stated purpose or legal compliance.
Policy Updates

Policy Changes

If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.

We review this notice when our practices or legal obligations change.
Privacy Office

Contact Information

Privacy email
[email protected]
Telephone
+56 2 2727 9659
Mailing address
Calle Gabriela Mistral 975, 4930000, Panguipulli, Los Ríos
Privacy contact
[email protected]

Use the contact details below for questions about this policy or the handling of personal data.

Contact Page